Support

We can’t guarantee settlement percentages or outcomes because every debt we negotiate is unique. However, our 20+ years of experience working with hundreds of creditors on thousands of negotiations...

Creditors will typically continue to add interest and late fees onto your balances until a settlement has been negotiated. But don’t worry, this is part of our strategy. We want your debts to age u...

Yes, because your program generally won’t work unless you enroll all your high-balance credit card accounts. If you keep a card active outside of your program, creditors on your enrolled accounts m...

It’s common for a creditor to send your debt to a collector or sell it to another creditor or collection agency. This scenario can actually work out in your favor—we could possibly negotiate an eve...

If you receive an offer over the phone from one of your creditors, always ask them to send you the offer in writing. Once you receive that offer, upload it on your Client Portal. We'll review the o...

Please contact Customer Service with the name and contact information of the collecting party. Liberty Debt Relief will be able to assist you should this situation arise.

Send us a copy of all statements and correspondence you receive for your enrolled debts because it ensures we know who to negotiate with and provides up-to-date information that lets our negotiator...

When you do take their calls, stay calm and reassure them you’re working on a plan that ensures the debt will be taken care of.  While you don’t have to answer creditor calls, you may find yourself...

Yes, most likely. There are federal and state laws designed to protect you from collections harassment, but most of our clients experience some collections calls. While creditor calls can be frustr...

For your Liberty Debt Relief program to work, you have to voluntarily choose to stop paying your creditors. That choice to stop paying signals to your creditors that you can no longer afford paymen...