When you do take their calls, stay calm and reassure them you’re working on a plan that ensures the debt will be taken care of.
While you don’t have to answer creditor calls, you may find yourself on the line with a creditors or debts collectors and it is important that you know how to handle these calls.
Less is more:
- You don’t have to answer every question a creditor asks. Keep the conversation short and simply tell them:
- You’re experiencing a hardship
- You can’t pay at this time, but you intend to pay when you can (don’t specify when)
- Don’t negotiate with them—our experts will handle that for you!
Don’t give too much information:
- Never give them any of your financial or banking information
- Don’t give them information about your income
What NOT to say:
You should never say anything to a creditor that could make them think you are refusing to pay. For example:
- Don’t say you refuse to pay them
- Don’t say when you’ll pay them
- Don’t tell them to stop calling you
Say this instead:
- “I have a hardship but intend to pay as soon as I can.”
- “Your calls are causing me extreme stress.”
- “Don’t call me at work.”
- “Update your records to note that I want to pay, but just can’t pay now.”
- “I’m planning on making sure you get paid. Put that in your notes.”
Comments
1 comment
Why are the creditors or debt collectors getting time to call me. I was told not to make any payments thinking they were being informed my that my bill was taken over by liberty right away..
Also is this hurting my credit because I'm late Paying them so they are saying they didn't get a payment already this month.
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